Returns/Repairs

Product Exchanges & Returns:

Our customers are our top priority and we strive to nurture a life-long friendship with you!

Each piece is designed and hand-made in the U.S.A. with you in mind!

If for any reason you are not satisfied with your order, you may return and/or exchange the unworn, eligible item(s) within 30 days of purchase. A pre-paid, pre-addressed return shipping label will be provided with each online order. Please email info@JessicaSantander.com with your name, order number, and the reason for return/exchange to receive the next steps for the return process. All item(s) must be in original condition and packaging to be eligible for the exchange and/or return. We do, however, reserve the right to refuse to replace your item(s) if we believe the item(s) was intentionally harmed and/or mistreated. Customers are responsible for return shipping.

Fine Jewelry Repair Policy:

If you purchase a Jessica Santander fine jewelry piece (made with designer quality gemstones and/or 14kt gold-filled components) from JessicaSantander.com or at any retail locations, you are eligible to receive a free repair within 60 days of purchase date. If your fine jewelry piece fails during normal wear within 60 days of purchase date due to a defect in material, as determined by our team, we will repair your piece at no cost. All decisions to repair a fine jewelry piece is subject to review and we may refuse to repair should we see intentional misuse of the piece(s). 

Please complete your fine jewelry repair request right here. 

All returns of fine jewelry must be securely packaged (in original packaging) and with original receipt. 

Please allow 15-21 business days for fine jewelry repair, plus added time for shipping.

Please note that international orders are not eligible for repair.

Our story

Jessica Santander jewelry brand meet our founder

It's more than just jewelry.

One small step can lead to great results and the idea that the sky is just the begining brings forth a novel sense of joy. You love to live life abundantly, but you've experienced hardships and rejections that have held you back from discovering what more you can do with your life.

 

I know that feeling, I've been in your shoes, not just once, not just twice, but several times. My name is Jessica, Founder and Designer of lifestyle jewelry brand, Jessica Santander.

I understand what it's like to hit rock bottom and fear that there's no more opportunities to start again or to even move forward, and this is why I started my jewelry brand. I wanted to re-connect with my life-long passion for the beauty of fashion with a positive impact. Growing up, I've held utmost fascination with colors of life, my cultural roots from Brazil and Colombia, and innate wander of fearless women who are challenging the status quo.

One can say that my journey as a jewelry designer started ever since I was a little girl. From ensuring I had the complete Jasmine costume for Halloween (especially the accessories) to putting together my own #outfitoftheday with my mother's closet , my heart has always been enlightened by the power jewelry has to express our story and chapter in the making. I found our company with a passion to bring forth this new sense of inspiration for all women to re-imagine our daily joy as our very own vibrant luxury to claim.

With our jewelry , you'll feel a renewed sense of optimism, and even more important, with vibrant joy celebrating your journey!