FAQ's

Below you may find a list of answers to the most frequently asked questions. For additional support, please feel free to contact us at info@JessicaSantander.com

Shipping:

All orders will be shipped within 5-7 business days of purchase. Our shipping fee is $0 flat rate for standard shipping for orders under $75. Orders of $75+ qualify for free shipping too. If you prefer priority shipping, orders will be shipped within 4-5 business days of purchase and are charged a $10 fee. You will receive a shipping confirmation email once your order has been shipped. 

To ship to multiple locations, we kindly ask of you to make separate transactions for each order.

Our jewelry is shipped with our eco-friendly brand tissue paper and a personal thank you note from our founder.

Product Care:

All our items ask for some TLC. To ensure that your piece(s) maintains its beauty and best quality, we recommend to keep your jewelry away from chemicals, lotions, and pools. Our fine jewelry pieces made with 14kt gold-filled materials is safe to get wet but we recommend to try to avoid immediate contact with any water, perfume, lotion..etc..

Safely store your jewelry in our brand pouch, placed in your jewelry box. 

Product Information:

Each bracelet is offered in standard small and medium sizes. Our small bracelet fits a wrist up to 6.5 inches. Our medium bracelet fits a wrist up to 7 inches. If you prefer a smaller or larger bracelet size, please add your wrist size in inches in the notes section when checking out.